It’s not just you. Anyone can get a virus. That’s why we are here to help. We’ll get you back up and running in no time. We don’t just remove the virus; we fix the damages caused by them. Our virus removal service also includes optimization and preventative maintenance.
We use a three-step process for removing virus infections that leaves your system working as-well-as or better than before it became infected.*
Step 1: Identify and kill the active infections.
– We know what should be running and what shouldn’t. Any viruses, malware, rootkits, spyware and other nasty infections are eliminated at this step.
Step 2: Thoroughly scan the entire system for any left-over infections.
– We use deep scanning to seek out and remove the files that shouldn’t be there. If it doesn’t belong on your computer we’ll find it.
Step 3: Test and verify full system functionality, system behavior and internet access.
– Infected files are not the only thing a virus leaves behind. We test for modified and damaged system files, altered boot records, hijacked web searches, redirected internet traffic and many other malicious alterations made by the virus.
In this business reputation is everything. We want you to be fully satisfied with your service. We’re willing to go the extra mile to get the job done right. We’ll finish the job no matter how much effort is required and we don’t give up easy.
*In some cases a virus infection can cause irreparable damage to software and/or the operating system. At this point we’ll guide you in the right direction to find the best available options to restore your computer’s functionality.
Is my data going to be lost or erased?
It has always been our goal to safeguard our client’s data. We’ll treat your data as if it were our own. We will NOT under any circumstances intentionally damage or willfully lose your data. If we feel your data is at risk we will inform you immediately and recommend a full backup of your important files. Although we wish it was the case it is impossible to guarantee file safety.
For an additional fee we will back-up your data to an external 500GB hard drive that you can keep. $99 pre-pay only. If you have your own back-up device we’ll be happy to use it to back-up your system prior to performing any services.
Depending on the amount of data to back up; backup services may require up to 24 hours to complete before any other services are performed.